Turning complex outsourcing into operational excellence
Key responsibilities
Client type
Global Renewable Energy Company
Challenge
The client was consolidating global facility management under a first-generation outsourcing model. This required driving maturity in governance, ensuring alignment across service lines, and embedding new standards in catering, workplace experience, and supplier collaboration.
Approach
I played a pivotal role in bridging workplace and services through initiatives such as user journey awareness walks, cross-service workshops, and alignment of global food guidelines. I supported major transition programs with a strong focus on change management, guided supplier integration, and co-piloted new leadership roles to ensure organizational success. My work spanned data consolidation into dashboards, steering committee facilitation, and governance design, always with an emphasis on practical implementation and long-term impact.
Results
The client achieved a successful transition of multiple service lines, a strengthened global governance framework, and consistent rollout of food and workplace guidelines. Cost efficiencies were realized through the redesign of catering offerings, while new structures improved supplier collaboration and operational maturity. By connecting strategy to daily execution, I ensured seamless handovers and created a sustainable foundation for future global FM excellence.
Client perspective
At Ørsted, Sophie has played a key role in our global facility management outsourcing and consolidation, bridging the gap between complex vendor contracts and operational excellence within our Catering business.
She has driven change management through major transitions, implemented global food and workplace guidelines, and led cross-functional initiatives to align service lines and improve efficiency. Her work spans project leadership, data integration, steering committee facilitation, and supplier collaboration - always with a focus on governance, first-generation outsourcing maturity, and creating sustainable improvements.
Recognized for her professionalism, hands-on approach, and interpersonal skills, Sophie quickly builds trust and loyalty while ensuring seamless handovers into daily business.
Jørgen Ove Svendsen | Head of Global Facility Management | Ørsted